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Cisco SMARTnet Frequently Asked Questions (FAQ)

Cisco SMARTnet Shop offers customized solutions for your business needs. Call (888) 233-6471 to speak with a Cisco Sales Expert (CSE) who will review your requirements.

Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

What does Cisco Smart Call Home offer? Automatic generation of Cisco service requests to Cisco technical engineers.

What is a benefit that Cisco SMARTnet provides? Software Upgrades - With a SMARTnet contract, you are entitled to download and legally install upgrades to the operating system of your Cisco devices. You can obtain advice and guidance in doing this from the TAC.

What is the length of a Cisco SMARTnet contract? The contracts are usually for a period of twelve (12) months, however multiple year contracts are also available.

What are the benefits of Cisco SMARTnet? You experience the benefits of greater network availability while reducing operating costs. Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) engineers and Cisco.com resources. You receive the fast, expert response and the dedicated accountability you require to resolve critical network issues.

What type of access to Cisco does Cisco SMARTnet provide? From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it such as Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center, Registered access to cisco.com for powerful online tools and information, Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available), Ongoing system software updates that enable you to evolve your network to meet ever-changing business needs and increase the return on your hardware investment, and Cisco operating system software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support and greater interoperability.