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Cisco SMARTnet - Call PBM IT Solutions at (888) 233-6471What does Cisco SMARTnet provide? Proactive diagnostics and real-time alerts on select devices with Smart Call Home. What does Cisco Smart Call Home offer? Automatic generation of Cisco service requests to Cisco technical engineers. What is a benefit that Cisco SMARTnet provides? Advance Replacement - With a SMARTnet contract, Cisco will send you replacement hardware, with or without an engineer, should your Cisco hardware fail. This can be within a 2 (two) hour timeframe if your network is important to your business. What is SMARTnet? SMARTnet is a hardware and software maintenance contract for Cisco equipment, supplied directly from Cisco. The contract may be sold by authorised Cisco Partners, and is normally an annual contract; longer term contracts are available, please contact us for more details. Quite simply: It's a maintenance contract for Cisco equipment. If your hardware breaks, Cisco replace it. If you need support for any of your equipment, you get the right to call the Cisco Technical Assistance Centre. You also get the right to download and install software updates for your Cisco equipment. The contract is not with us, we sell on behalf of Cisco. How can Cisco SMARTnet help your business? As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible before it can affect the business. Cisco SMARTnet Service facilitates rapid problem resolution and improves operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options. What type of access to Cisco does Cisco SMARTnet provide? From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it such as Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center, Registered access to cisco.com for powerful online tools and information, Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available), Ongoing system software updates that enable you to evolve your network to meet ever-changing business needs and increase the return on your hardware investment, and Cisco operating system software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support and greater interoperability. |
