 |
 |
|
Cisco Support - Call PBM IT Solutions at (888) 233-6471What does Cisco SMARTnet provide? Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability What does Cisco Smart Call Home offer? Personalized Web-based portal to review Call Home messages, detailed diagnostics, recommendations, and inventory. What is Cisco SMARTnet? SMARTnet is Manufacturers Hardware and Software support for your Cisco products. Provided directly by Cisco, it entitles you to software support and upgrades and hardware replacement within an agreed timeframe. What is SMB Support Assistant? SMB Support assistant can be described as SMARTnet lite, it provides assistance and support targeted at the needs of Small and Medium business such as Online Network Management Tools designed specifically for SMBs, Provides support for Routing, Switching, Wireless, Security, Voice and VPN, Provides minor software updates as necessary, 24 x 7 Fault Reporting, SMB TAC Engineers will respond within one business day, and Next Business Day Hardware Replacement where available, otherwise Same Day Ship. What are the benefits of Cisco SMARTnet? You experience the benefits of greater network availability while reducing operating costs. Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) engineers and Cisco.com resources. You receive the fast, expert response and the dedicated accountability you require to resolve critical network issues. What type of access to Cisco does Cisco SMARTnet provide? From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it such as Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center, Registered access to cisco.com for powerful online tools and information, Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available), Ongoing system software updates that enable you to evolve your network to meet ever-changing business needs and increase the return on your hardware investment, and Cisco operating system software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support and greater interoperability. |
