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Cisco TAC - Call PBM IT at (888) 233-6471What does Cisco SMARTnet provide? Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability What does Cisco Smart Call Home offer? Personalized Web-based portal to review Call Home messages, detailed diagnostics, recommendations, and inventory. What is a benefit that Cisco SMARTnet provides? Advance Replacement - With a SMARTnet contract, Cisco will send you replacement hardware, with or without an engineer, should your Cisco hardware fail. This can be within a 2 (two) hour timeframe if your network is important to your business. How is SMARTnet sold? SMARTnet is available as an SMB Support Assistant, Software Only, SMARTnet, SMARTnet Onsite. When you purchase a SMARTnet contract from ITHSC, we will request various details from you regarding the equipment to be covered. These are Site Details - Where the covered equipment resides, Contact Name and Telephone Number, Cisco Product and Serial Number of item to cover, Any Modules or cards that are installed. What can Cisco SMARTnet do for you? Resolve network problems rapidly with direct, anytime access to Cisco experts and hardware replacement matched to your needs. What type of access to Cisco does Cisco SMARTnet provide? From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it such as Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center, Registered access to cisco.com for powerful online tools and information, Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available), Ongoing system software updates that enable you to evolve your network to meet ever-changing business needs and increase the return on your hardware investment, and Cisco operating system software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support and greater interoperability. |
