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Cisco Tools - Call PBM IT at (888) 233-6471What does Cisco SMARTnet provide? Ongoing operating system software updates including both minor and major releases within the licensed feature set. What does Cisco Smart Call Home offer? Secure, reliable data transport. What is a benefit that Cisco SMARTnet provides? Software Upgrades - With a SMARTnet contract, you are entitled to download and legally install upgrades to the operating system of your Cisco devices. You can obtain advice and guidance in doing this from the TAC. How does SMARTnet Advance Replacement work? Should you experience a fault with contracted hardware, your first point of contact will the Cisco TAC (Technical Assistance Centre) who will decide if the problem is Hardware, Configuration or IOS software issue. If the hardware is at fault, a replacement will be sent within the contractual period, this is termed an advance replacement. The faulty hardware must then be returned to Cisco. What can Cisco SMARTnet do for you? Resolve network problems rapidly with direct, anytime access to Cisco experts and hardware replacement matched to your needs. What type of access to Cisco does Cisco SMARTnet provide? From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it such as Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center, Registered access to cisco.com for powerful online tools and information, Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available), Ongoing system software updates that enable you to evolve your network to meet ever-changing business needs and increase the return on your hardware investment, and Cisco operating system software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support and greater interoperability. |
