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Cisco Diagnostics - Call PBM IT Solutions at (888) 233-6471What does Cisco SMARTnet provide? Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR) What does Cisco Smart Call Home offer? Visibility into your network through diagnostic reports on Smart Call Home enabled devices. What is Cisco SMARTnet? SMARTnet is Manufacturers Hardware and Software support for your Cisco products. Provided directly by Cisco, it entitles you to software support and upgrades and hardware replacement within an agreed timeframe. How do I get SIP software for my Cisco IP Phone? You can download SIP software from Cisco.com, but to gain access you need a SMARTnet contract. The Software Only (Softnet) contracts will entitle you to this access, but for a little more money you can obtain hardware replacement cover (SMARTnet) for your phone - should it break Cisco will send you a new one. What does Cisco SMARTnet Service provide? Global access 24 hours a day, 365 a year to specialized engineers in the Cisco TAC, Anytime access to the extensive Cisco.com online knowledge base, resources, and tools, Hardware replacement options include 2-hour, 4-hour, Next-business-day (NDB) advance, replacement, as well as Return for Repair (RFR), Ongoing operating system software updates, including both minor and major releases within your licensed feature set, Proactive diagnostics and real-time alerts on select devices with Smart Call Home, In addition, Cisco SMARTnet Onsite Service is an option that provides a field engineer to install replacement parts at your location and help ensure that your network operates at the highest levels What type of access to Cisco does Cisco SMARTnet provide? From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it such as Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center, Registered access to cisco.com for powerful online tools and information, Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available), Ongoing system software updates that enable you to evolve your network to meet ever-changing business needs and increase the return on your hardware investment, and Cisco operating system software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support and greater interoperability. |
