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Cisco Hardware Replacement - Call PBM IT at (888) 233-6471What does Cisco SMARTnet provide? Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR) What does Cisco Smart Call Home offer? Secure, reliable data transport. What is a benefit that Cisco SMARTnet provides? Advance Replacement - With a SMARTnet contract, Cisco will send you replacement hardware, with or without an engineer, should your Cisco hardware fail. This can be within a 2 (two) hour timeframe if your network is important to your business. What is SMARTnet? SMARTnet is a hardware and software maintenance contract for Cisco equipment, supplied directly from Cisco. The contract may be sold by authorised Cisco Partners, and is normally an annual contract; longer term contracts are available, please contact us for more details. Quite simply: It's a maintenance contract for Cisco equipment. If your hardware breaks, Cisco replace it. If you need support for any of your equipment, you get the right to call the Cisco Technical Assistance Centre. You also get the right to download and install software updates for your Cisco equipment. The contract is not with us, we sell on behalf of Cisco. What does Cisco SMARTnet Service provide? Global access 24 hours a day, 365 a year to specialized engineers in the Cisco TAC, Anytime access to the extensive Cisco.com online knowledge base, resources, and tools, Hardware replacement options include 2-hour, 4-hour, Next-business-day (NDB) advance, replacement, as well as Return for Repair (RFR), Ongoing operating system software updates, including both minor and major releases within your licensed feature set, Proactive diagnostics and real-time alerts on select devices with Smart Call Home, In addition, Cisco SMARTnet Onsite Service is an option that provides a field engineer to install replacement parts at your location and help ensure that your network operates at the highest levels What is Cisco SMARTnet Onsite? Cisco SMARTnet Onsite includes all the benefits of Cisco SMARTnet plus the added assurance of a trained field engineer to install replacement parts at your location. Cisco SMARTnet Onsite implements Cisco technology expertise and practices to help ensure that your network operates at the highest levels. Highly trained onsite engineers provide Accurate and faster advance network parts installation, Improved network staff readiness and skill levels, and Reduced staffing requirements. |
