 |
 |
|
Cisco Knowledge Base Solutions - Call PBM IT at (888) 233-6471What does Cisco SMARTnet provide? Access to the extensive Cisco.com knowledgebase and tools. What does Cisco Smart Call Home offer? Secure, reliable data transport. What is a benefit that Cisco SMARTnet provides? TAC Assistance - With a SMARTnet contract, you are entitled to talk to Cisco experts at the TAC (Technical Assistance Centre) They will assist you in getting the most from your Cisco equipment. Who do I call when I need support? All of the SMARTnet Support contracts that we sell are delivered by Cisco themselves. When you need support you simply call the Cisco Technical Assistance Centre (TAC) which is a 24 hour support service available free of charge to SMARTnet Contract owners. The contract is not with us, we sell on behalf of Cisco. How can Cisco SMARTnet help your business? As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible before it can affect the business. Cisco SMARTnet Service facilitates rapid problem resolution and improves operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options. What type of access to Cisco does Cisco SMARTnet provide? From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it such as Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center, Registered access to cisco.com for powerful online tools and information, Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available), Ongoing system software updates that enable you to evolve your network to meet ever-changing business needs and increase the return on your hardware investment, and Cisco operating system software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support and greater interoperability. |
