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Cisco OS Support Solutions - Call PBM IT at (888) 233-6471Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency. What does Cisco Smart Call Home offer? Automatic generation of Cisco service requests to Cisco technical engineers. What is a benefit that Cisco SMARTnet provides? Advance Replacement - With a SMARTnet contract, Cisco will send you replacement hardware, with or without an engineer, should your Cisco hardware fail. This can be within a 2 (two) hour timeframe if your network is important to your business. What is SMARTnet Software Only? With SMARTnet Software only (CON-SW part numbers) you get 24 hour x 7 days a week x 365 days a year access to Cisco Technical Assistance Center (TAC), Major and maintenance releases of Cisco IOS software, and 24 hour x 7 days a week x 365 days a year access to Cisco.com. The minimum SMARTnet contract entitles you to obtain and legally install the latest software upgrades for your covered device. This is essential if your Cisco hardware is important to your business or is connected in any way to the Internet, as the software upgrades will fix bugs and security holes. We are aware that IOS upgrades can be downloaded from various sites on the Internet, but doubt if they will be the latest version, and could possibly have been modified. Also included is telephone support from the Cisco Technical Assistance Centre and increased access to Cisco.com, this provides you with wealth of expertise, both online and via the telephone. What does Cisco SMARTnet Service provide? Global access 24 hours a day, 365 a year to specialized engineers in the Cisco TAC, Anytime access to the extensive Cisco.com online knowledge base, resources, and tools, Hardware replacement options include 2-hour, 4-hour, Next-business-day (NDB) advance, replacement, as well as Return for Repair (RFR), Ongoing operating system software updates, including both minor and major releases within your licensed feature set, Proactive diagnostics and real-time alerts on select devices with Smart Call Home, In addition, Cisco SMARTnet Onsite Service is an option that provides a field engineer to install replacement parts at your location and help ensure that your network operates at the highest levels What type of access to Cisco does Cisco SMARTnet provide? From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it such as Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center, Registered access to cisco.com for powerful online tools and information, Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available), Ongoing system software updates that enable you to evolve your network to meet ever-changing business needs and increase the return on your hardware investment, and Cisco operating system software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support and greater interoperability. |
