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Smart Call Home Solutions - Call PBM IT at (888) 233-6471What does Cisco SMARTnet provide? Access to the extensive Cisco.com knowledgebase and tools. What does Cisco Smart Call Home offer? Secure, reliable data transport. What is a benefit that Cisco SMARTnet provides? TAC Assistance - With a SMARTnet contract, you are entitled to talk to Cisco experts at the TAC (Technical Assistance Centre) They will assist you in getting the most from your Cisco equipment. What is SMARTnet Onsite? SMARTnet Onsite provides all of the above, but additionally an Engineer will be dispatched to install the replacement equipment. With SMARTnet Onsite you get 24 hour x 7 days a week x 365 days a year access to Cisco Technical Assistance Centre (TAC), Major and maintenance releases of Cisco IOS software, 24 hour x 7 days a week x 365 days a year access to Cisco.com, and Onsite Maintenance Engineer with Replacement of Hardware within an agreed time period. What can Cisco SMARTnet do for you? Resolve network problems rapidly with direct, anytime access to Cisco experts and hardware replacement matched to your needs. What type of access to Cisco does Cisco SMARTnet provide? From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it such as Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center, Registered access to cisco.com for powerful online tools and information, Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available), Ongoing system software updates that enable you to evolve your network to meet ever-changing business needs and increase the return on your hardware investment, and Cisco operating system software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support and greater interoperability. |
